© All rights reserved 2013 Nigel Barnes

A glossary of common Lean acronyms

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Continuous Improvement

CI

The on-going process of striving for excellence within an organisation

Full Time Equivalent

FTE

1 FTE = a full time employee. Someone working 3 days a week is 0.6 FTE

Human Resources

HR

The department responsible for personnel and training within an organisation

Key Performance Indicator

KPI

A measure of performance

Plan, Do, Check, Act

PDCA

The cycle of identifying and resolving problems to ensure they don’t recur

Problem Solving Session

PSS

A workshop or meeting to identify the root cause of a problem and then determine an action plan

Situation, Complication, Root question, Answer, Method

SCRAM

A method of conveying an argument to another person

Specific, Measurable, Actionable, Relevant, Time-based

SMART

Attributes that should be applied to KPIs

Strengths, Weaknesses, Opportunities, Threats

SWOT

A method of assessing an organisation or a situation

Value Stream Mapping

VSM

A process mapping tool